My flight VZ 0611 on the 23 Febuary 2012 from Durban to Cape Town was initially delayed then cancelled (I was notified by an SMS with no contact information 2hours before I flew). The company did not offer to arrange any flights or services for stranded passengers and I was left to book a flight through another company, which cost me an additional R2000, excluding all the calls made to their call centre. I was promised reimbursement for my cancelled flight, I filled out their form and emailed it to the head office, twice. Its been More than 2 weeks now and I still have not heard back from them or received my reimbursement. I've tried calling their head office directly and either give up after waiting, usually after half an hour, or I get discontented. Please think twice before booking flights with this company as you will most probably be ******* by them in the end.
The flight was good, no problem there. The ground staff at the check-in counters have the worst attitude ever, I'm not sure if she was having a bad day or what, but she was damn rude. Bad customer service. Since I was new to the OR Tambo airport (Johannesburg), I was unaware as to where the check-in gates were situated. I asked the Velvet Sky lady at the check-in counter where it was? "OVER THERE", she said IN A ARROGANT VOICE...wow, what an attitude.
Kommen Sie früh im Flughafen an !: Organisieren Sie sich, um wenigstens zwei Stunden vor der Abreise im Flughafen zu sein. LowCost-Fluggesellschaften warten nicht auf die verspäteten Reisenden wie bei den normalen Fluggesellschaften. Das Einschecken fängt zwei Stunden vor der Abreise an und endet sich genau 40 Minuten vor der Abreise.